FAQ

What is the PAS 86:2008 standard for carpet cleaning?

PAS 86:2008 Professional inspection, maintenance, cleaning and restoration of textile floor coverings code of practice.
The Publicly Available Specification (PAS) has been developed by the National Carpet Cleaning Association (NCCA) in collaboration with BSI British Standards.
PAS 86:2008 gives the recommendations for the inspection, maintenance and cleaning of textile floor coverings.

What method do you use for cleaning?

The main method we use for cleaning is hot water extraction, commonly referred to as steam cleaning.
Hot, soft water and a specially formulated cleaning solution are injected deep within the carpet fibers.
Then, a powerful suction extracts deep-down dirt, allergens, cleaning solution and 95% of the moisture. It’s the cleaning method most recommended by carpet manufacturers.
Although if the condition or material in the carpet or upholstery is not suitable for hot water extraction we will use low moisture cleaning or dry compound cleaning.

Do I need to vacuum before the crew arrives?

A light vacuuming in the traffic areas is recommended but not required.
We will use an upright commercial vacuum cleaner to make sure we get out as much dry soil out before we pre spray.

Do you move furniture?

Yes. There is no charge to move furniture. We are professionally trained to move your furniture.
After the cleaning is completed, we will return it to its rightful place on protective padding as needed.
We do suggest you remove items off of your furniture like electronics, plants, lamps and knick-knacks.
We will move most furniture that can be safely moved.
There are several items we will not move, including: pianos, electronics, china cabinets, beds, dressers with mirrors, pool tables, etc.

How long will it take for my carpet to dry?

Dry time is affected by humidity, temperature and air flow to the area. It can take anywhere between 2-5 hours for the carpet to completely dry, depending on the aforementioned variables.
Using fans in any rooms cleaned and turning your air conditioning or heating system on, depending on the time of year, can help accelerate drying time.
Be sure to leave the protective blocks under furniture legs and any paper used with upholstered items in place until the carpet and/or furniture is completely dry to avoid any color transfer.
You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet.
We suggest wearing clean rubber soled shoes.
Be especially careful when walking from damp, carpeted areas on to non-carpeted areas to avoid slipping.

I have heard that cleaning my carpet makes it soil faster. Is this true?

The problem results from residues being left in the carpet which attract dirt.
Usually this is caused by the use of soap in the cleaning process that hasn’t been rinsed out completely.
Our specially formulated solution and hot water extraction cleaning process leaves little to no residue behind to attract dirt.

Will carpet cleaning get rid of fleas in my carpet?

We cannot guarantee that the cleaning will get rid of all the fleas.
We usually recommend that the customer kill the adult fleas first by whichever method they prefer, this is something that a professional exterminator might be able to help with.
Please keep in mind that the carpet is not the only place fleas will lay eggs, you might consider having your upholstery treated and cleaned as well as any area rugs or pet beds.

How do you guarantee customer satisfaction?

We are happy to work with you to correct any situation that may arise.
In some cases this can mean spot cleaning specific areas of concern or even completely re-cleaning the area in question.
In the end, we’re not satisfied until you are.

Do you have a question?