Frequently asked questions

What method do you use for cleaning?

The main method we use for cleaning is hot water extraction, commonly referred to as steam cleaning.
We begin by pre-treating your carpets or upholstery with a specially formulated, eco friendly cleaning solution followed by agitation and then we use very hot, softened water and a rinsing agent to get it all off and a powerful suction that extracts deep-down dirt, allergens, cleaning solution and 95% of the moisture. It’s the cleaning method most recommended by carpet manufacturers.

What do you need from me before you start?

We would appreciate if you left a spot on your drive clear so we can park our van as close to the door as possible. We require this as we use a high performance van mounted unit and we need to run hoses from the van to the jobsite!
Please make sure that any pets are safe and secure as the front door will be open for the hoses to come trough!
We don’t need to use your electricity as we run a self powered machine but we would appreciate if you point us to the nearest garden tap so we can connect to the van mounted unit!

Do I need to vacuum before the crew arrives?

A light vacuuming in the traffic areas is recommended, especially if you have pets in your property
That’s to prevent us from carrying allergens from one property to another and it allows us to focus on the cleaning witch is what you are paying for!

What about furniture?

Our recommendation when it comes to furniture is for you to use large or heavy pieces to lift up little bits and pieces of the floors
Ex1: You can use the bed in a bedroom to store other items in the room as books, toys, bedside cabinets etc
Ex2:You can use a large sofa in the living room to store other items in the room as chairs, coffee tables, plants etc
You can also use rooms like bathrooms or kitchens to move items out of the rooms we are cleaning
Please do not move all the furniture from one side to another or away from the walls
The purpose is to clear the walkways where all of the soils would be compacted!

How long does it take?

Because we are using the very latest technology in carpet cleaning the duration of our process is fairly short compared to what you may have been used to
As an example a 1 room carpet cleaning job might take 30min to do while a 3 room carpet cleaning job should take around 1hr
4-6 rooms of carpet cleaning should take around 1.5/2 hrs etc
Upholstery cleaning usually takes around 30/45 min for a 1/2 seater and up to 1.5hrs for an L shaped sofa or 2 hours for a 6 seater corner sofa!
The above are approximations and can differ depending on the difficulty of the job and access but helps you get a general idea in order for you to effectively plan the rest of your day!

Can you remove stains?

Now that is a million pound question!
The answer is that it depends on a multitude of factors including the type of carpet you have , the type of stain and whether or not you have attempted to remove it yourself
As a general rule we will do everything we can to remove stains but please be aware that they can be permanent and carpets should be cleaned for hygienic reasons with the added benefit of potential stain removal
If you do however require carpet cleaning for the main purpose of removing a specific stain please make sure to send photos beforehand so we can asses the chances of the stain coming out!

Can i walk on the cleaned carpet?

You can walk on the freshly cleaned carpet if you need to, but keep in mind that you should only do it with clean house slippers or we can leave you some overshoes for you to wear while the carpet dries!

Please be careful transitioning from damp carpet to solid flooring as your feet might be slippery!

How long will it take for my carpet to dry?

Dry time is affected by humidity, temperature and air flow to the area. It can take anywhere between 2-5 hours for the carpet to completely dry, depending on the aforementioned variables.
Using fans in any rooms cleaned and turning your air conditioning or heating system on and slightly opening windows can help accelerate drying time.

How can i pay?

You will be required to make payment as soon as the job is done!
For your convenience we can take either cash or card onsite as we do have use of a receipt issuing card machine!

I have heard that cleaning my carpet makes it soil faster. Is this true?

The problem results from residues being left in the carpet which attract dirt.
Usually this is caused by the use of soap in the cleaning process that hasn’t been rinsed out completely.
Our specially formulated solution and hot water extraction cleaning process leaves little to no residue behind to attract dirt.

Will carpet cleaning get rid of fleas in my carpet?

We cannot guarantee that the cleaning will get rid of all the fleas.
We usually recommend that the customer kill the adult fleas first by whichever method they prefer, this is something that a professional exterminator might be able to help with.
Please keep in mind that the carpet is not the only place fleas will lay eggs, you might consider having your upholstery treated and cleaned as well as any area rugs or pet beds.

How do you guarantee customer satisfaction?

We are happy to work with you to correct any situation that may arise.
In some cases this can mean spot cleaning specific areas of concern or even completely re-cleaning the area in question.
In the end, we’re not satisfied until you are.

Do you have a question?